Pournelle’s Iron Law of Bureaucracy states that in any bureaucratic organization there will be two kinds of people”:
First, there will be those who are devoted to the goals of the organization. Examples are dedicated classroom teachers in an educational bureaucracy, many of the engineers and launch technicians and scientists at NASA, even some agricultural scientists and advisors in the former Soviet Union collective farming administration.
Secondly, there will be those dedicated to the organization itself. Examples are many of the administrators in the education system, many professors of education, many teachers union officials, much of the NASA headquarters staff, etc.
The Iron Law states that in every case the second group will gain and keep control of the organization. It will write the rules, and control promotions within the organization.
For the last three years, contacts with the public works department here at Third World County™ Central have been rather. . . pleasant, ever since the new director of public works has come on board. It’s exceedingly pleasant to deal with a member of ANY government bureaucracy who just wants to do what his job description asks of him and actually behave as a public servant. Heck, I’ve seen the guy actually get down and use a shovel himself to help get things done faster. Shocking, I know!
Kicker: he’s available, and pleasant to deal with even on a Sunday, and even via his personal cell phone. (And a good thing, too, because the one remaining sore point–poor funding for public works–means that public works has had to keep patching a water line that should be replaced. False economy, of course, because multiple calls for water leaks on public works’ own supply line have ended up costing more than replacing the line once would have been. That’s not on the public works director. It’s on cirty government and its other, non-infrastructure priorities.)
Note: None of the above addresses the issue of whether any given bureaucracy has a legitimate reason for existence. That’s a whole different critter.