Bait and switch at the vet. Asked in advance what all the charges would be for some procedures. Asked specifically about meds, any additional recommended vaccines, etc. Came time to pay out and it was about 12% more. . . for charges not previously specified and agreed to. Irritating, but not worth hassling about, I suppose. Not a pleased puppy, though. If it were a mechanic, I’d have tried to negotiate a bit and if that didn’t work, I’d probably have burned my bridges and let ’em know they’d lost my future business and that of anyone I could influence. For my Wonder Woman’s cat? *sigh* No. But I will be on the lookout to change vets.