Well, Mediacom is at it again. This quite apart from sending us 4 “DTAs”–digital jail boxes–that were ALL dysfunctional, and known to be so, according to the local tech who’s replaced 25 of them in the last couple of weeks with known-good MODELS from a different MANUFACTURER. No, this is something else: supposedly we’re hitting our data cap. Really unusual activity. Data consumption on the order of 3GB during a service outage is one clue.
Then, yesterday afternoon, after griping out yet another Mediacom Suckage Expert (A.K.A., “customer service representative,” “phone tech support person”) I DISCONNECTED our cable “modem” for 2.5 hours, reconnected and. . . more than 2.5GB of additional usage recorded.
Next? I then disconnected the cable “modem” for 16 hours. Reconnected and. . . yep. More usage, though less: only 1.6 additional GBs of data usage reported while our system was completely, physically disconnected from Mediacom.
Our neighbor, who has extremely modest Internet needs/usage has reported the same issue to Mediacom just this week. Mediacom, of course, says it’s all us.
Lies.
Local onsite support is better. The local support tech (I say “local”. Mediacom has him covering LARGE parts of 3 counties all by his lonesome) has had multiple encounters with folks supposedly hitting their data caps who simply aren’t, in all reality. Yeh, well, I just talk with folks around town, and my neighbor and I aren’t the only ones I know about.
Mediacom: asking the question, “How many customers can we screw today?”
Update: Strangely, after four hours of connectivity today, Mediacom’s data usage report has shown no increase in usage during that time. Yep. As ALWAYS, the problem is at Mediacom’s end of the pipe.