*sigh* So people had sooooo much difficulty using the “old” ketchup packets that Heinz spent tons of money and three years developing a new disposable single-serving ketchup packet.
My take? People had sooooo much difficulty using the “old” ketchup packets because people are sooooo stupid. I never experienced the difficulties with the “old” ketchup packets that are referred to in the video, but then I’m not as stupid (though still stupid in my own idiosyncratic ways *heh*) as many (most?) people.
Oh, dear, does that sound arrogant? Who cares? I don’t.